Salesforce Service Cloud icon

Salesforce Service Cloud icon

Salesforce Service Cloud

Business Software Sales
Description
When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the intern...et. It’s no wonder, since their Service Cloud is among the most popular and highly rated customer service solutions in the entire world. Simply put, Salesforce Service Cloud takes all the data a business typically gets through sales, customer service, social media monitoring, and marketing, and puts it all in one place for everybody to utilize. This makes it easy to see exactly who is buying what, who isn’t, and why. A CRM like Salesforce allows a company to be unified. Your social, help desk, phone, and in-person support will all be the same quality because Salesforce provides you with an easy way to see everything at once. Read moreless
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Salesforce Service Cloud Reviews

We have 1 review for Salesforce Service Cloud. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Salesforce Service Cloud
written by grex on 2018-03-02 04:26:12
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: The more deeply you let Salesforce Service Cloud’s roots burrow into your business, the more you’ll discover uses for it you never imagined were possible. Soon after you begin using it, you’ll wonder how you did without it in the first place. Put it this way: if you’re wondering if a CRM could benefit your business, the answer is almost always “yes.” CRMs are all but guaranteed to improve all areas of the business, including lead conversion, sales, customer satisfaction, and revenue. If there is one drawback of the software, it’s the cost: at $150 per user per month for the most popular plan, Salesforce Service cloud will set a team of one back almost $2,000 a year. Still, it will probably pay for itself within the first two months.

Pros: Integrates with many outside apps, including others in the Salesforce suite Beautiful design Usable without installing any software on your computer A 30-day free trial is available

Cons: Overkill for small companies without dedicated sales or marketing teams Updates sometimes dramatically shift items around, confusing long-term users Salesforce itself has bad customer support

grex is using Salesforce Service Cloud every other week recently.

Features

  • Case management
  • Multi-channel customer access
  • Legacy data system integration
  • Automatically generates insights
  • Customer acquisition and retention tips
  • Sales forcasting
You can always update Salesforce Service Cloud to add more features!

Salesforce Service Cloud Videos

Youtube Video: Salesforce Service Cloud Training | Salesforce Training Video For Beginners - Service Cloud |Edureka

This Edureka Salesforce Service Cloud training video for beginners will help you learn Salesforce service cloud benefits, what it is, its various features, use case along with service cloud...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-30 19:09:44 and last edited by Alternative.me at 2020-03-06 07:49:34. This page has been viewed 3610 times.

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It will allow user and lead searching. Multi-channel support Self-service support Workflow and automation Feature-rich customer support platform Enables live chat support Advanced Customer Relationship Management Over 40 Individual Apps Secure access Cloud storage compatibility Management of documents and files Management of bids and contracts Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more.
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